Home Networking

  • Set up, configure and secure your router; safeguarding your personal information and securing your broadband signal from use by others.
  • Configure internet, including ISP (internet service provider).
  • Install and configure networking adapter on 2 computers/devices - (PC, Laptop, Gaming Console, Network Blu-Ray/DVD Player, Network-Enabled TV, etc.)
  • Secure network.
  • Enable devices to share the internet, files, printers and other media (i.e. photos, videos, music, etc.)
  • Repair network and internet connectivity if necessary.
  • Add an additional device.

Computer Setup

  • Physically set up PC or Mac computer system, including the computer plus monitor, keyboard, mouse and speakers.
  • Organize wires and cables with your cable ties (ties not included).
  • Install one new software application (software not included).
  • Install one peripheral or external device (device not included).
  • Configure your new computer to access your existing Internet account and one existing e-mail account.
  • Test your computer to make sure it is functioning properly.
  • Back up or transfer your computer data to another medium (e.g., CD or DVD, internal or external hard drive, network-attached storage or another computer) and import the data into an installed program or location.

Computer Tune-Up

  • Perform system updates and improve PC speed and performance, including startup and shutdown optimization, Windows updating, menu navigation improvement, quick launch and taskbar cleanup and program shortcut creation.
  • Enable basic security functions, including antiphishing and pop-up blocking activation in Internet Explorer.
  • Remove unwanted programs and trialware.
  • Create desired user accounts (if applicable).
  • Test and verify PC hardware and software functionality.

Back to Top


Printer Help

  • Setup and configuration of your new printer - covers both local and network printers.
  • Resolution of your printer issue to get it printing properly again.
  • Answer any questions you have about printer features and functions.
  • Help with wireless printer setup.

Security & Performance

  • Install antivirus and antispyware software with current definitions and application updates.
  • Perform system updates and improve PC speed and performance, including startup and shutdown optimization, Windows updating, menu navigation improvement, quick launch and taskbar cleanup and program shortcut creation.
  • Enable basic security functions, including antiphishing and pop-up blocking activation in Internet Explorer.
  • Remove unwanted programs and trialware.
  • Create desired user accounts (if applicable).
  • Test and verify PC hardware and software functionality.
  • Create a backup restore CD.
  • Virus and Spyware Software – NOT INCLUDED.

Software Installation

  • Determine computer compatibility for, install/repair and configure 1 software title.
  • Perform necessary software updates.
  • Create desktop, start menu and quick launch bar access shortcuts.
  • Software NOT included.

Wiring/Cabling

  • Telephone jack installation
  • Ethernet jack installation
  • Cable TV/Coaxial jack installation

Data Recovery

You depend on your computer for a lot of things, from storing pictures and family videos to doing your taxes or managing your business. We know your machine holds a lot of precious and critical information. What happens when one day you find yourself in a technological crisis, with a bright blue screen or a frozen system?

That’s where we come in. Bring your affected equipment into our facility and our technicians will do a basic checkup to ensure that your data can be retrieved (which is the case more than 99% of the time). We then will analyze every sector of your hard drive and restore your irreplaceable data. Because we want to be thorough in our recovery, timing may vary, but our technicians will be in contact with you throughout the process to ensure you are well informed.

*There are various instances in which data can be lost or damaged such as accidents, natural disasters, power surges, malfunctioning devices, or viruses. It’s important to remember that laptop hard drives are especially vulnerable if users are always on the move. Avoid losing all of your valuable data by signing up for On-Line Data Backup or learn more about our Data Backup Services.


Back to Top


Data Back-Up

  • Transfer your data to your new computer or other media.
  • Install and configure online data backup.
  • Includes 1-year subscription to online data backup.
  • Connect hard drive to computer, install and configure software to create a backup schedule that fits your needs.
  • Create initial backup.
  • Transfer data from your computer to a storage device or medium, such as network-attached storage, an internal or external hard drive or another computer.

Virus & Spyware Removal

  • Troubleshoot computer using proprietary tools.
  • Remove all viruses, spyware, malware and rootkits on the computer.
  • Repair any operating system issues (boot issues, blue screens, etc.)
  • Apply system tweaks and modifications.
  • Perform operating system critical updates.
  • Test operating system for proper functionality.
  • Provide you with an estimated cost for hardware repair(s) or upgrade(s) needed to provide a complete solution.
  • Back up your data to external hard drive, DVD disc or flash drive (not applicable online).

Email

  • Connect one existing and active email account to a computer or mobile phone.
  • Must have all necessary passwords available.
  • Working high speed internet connection required.
  • Troubleshoot an existing email account.
  • Includes repair, configure and update the e-mail client.

Back to Top


Hardware Installation

  • Install an internal or external PC component, such as a graphics card, hard drive, optical drive, MP3 player, printer or scanner.
  • Install any included software that is necessary for functionality on one computer.
  • Configure the PC component for applicable use.

Training

  • A technician gives you an hour of training on your PC and related topics (e.g. software, basic PC skills, digital photo, digital video, digital music, etc.)
  • Teach you how to navigate in OSX or Windows Vista.
  • Review of functionality like manipulating windows, connecting devices and common keyboard shortcuts.
  • Introduction to web browser basics.
  • Overview of any suite software included with the OS.
  • Brief tutorial on how to use your MP3 player, burn your own CDs, and organize your new music library.

Back to Top